External Packaging
All goods must strictly fit in the polymailer. Misuse of Ninja Packs (i.e. taping a Ninja Pack on a box) will result in penalties and/or Return to Sender.
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Fragile Items
All fragile items must be wrapped in multiple layers of bubble wrap (minimum of 8cm). A fragile sticker must be labelled on the Ninja Pack.
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Tracking Labels
Each Ninja Packs must have a unique tracking label. If you are required to print a new label, please make sure to paste it over the original one.
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Internal Packaging
Package should be packed tightly and snugly. If not, please fill up the empty spaces in-between (with paper, packing foam, etc.)
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Clothing
Ensure all pieces of clothing are neatly folded and packed to minimise crumpling or wrinkling during the delivery.
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Electronic Devices
Ensure that all electronic devices are powered off, and batteries should be removed from devices if possible.
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Bottles and Liquids
When sending liquor, wine or any other bottled items, please ensure they are bubble-wrapped and packed in a plastic bag to prevent spillage.
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Transport Handling
The Ninja Pack should be able to withstand normal impact of transport handling.
For parcel with sensitive exteriors (e.g. gift boxes), please ensure they are shrink or bubble-wrapped and packed in another cardboard box.
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Address Label
To ensure smooth sort and delivery of your parcel, please make sure that your exterior, or packaging, does not have any old addresses or tracking labels.
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