Packaging Guidelines




Sending parcel

Unsure how to pack your goods before sending them with Ninja Packs ? Here's a quick guide to get you started.
Please make sure to pack your valuables according to the guidelines below to maintain the condition of your items throughout the delivery process.

External packaging

External packaging

All parcels must have external packaging that covers 100% of exposed area (e.g. carton box, polymailer). For Ninja Packs, the goods must strictly fit in the polymailer. Misuse of Ninja Packs (i.e. taping a Ninja Pack on a large carton box) will result in penalties and/or Return to Sender.

Ninja Packs drop-off points

Fragile items

All fragile items must be labelled with a fragile sticker as well as prepacked in an extra protective layer (i.e. solid carton box).

Tracking label

Tracking label

Each Ninja Packs must have a unique tracking label. If, for any reason, you are required to print a new tracking label, please make sure to paste it on top of the original one.

Internal packaging

Internal packaging

Package should be packed tightly and snugly. If not, please fill up the empty spaces in-between (with paper, packing foam, etc.)

Empty areas

Empty areas

All packaging must be tight and snug. If not, please fill with filling materials. (e.g. styrofoam ball)

Real-time tracking

Clothing

Ensure all pieces of clothing are neatly folded and packed to minimise crumpling or wrinkling during the delivery process.

Electronic device

Electronic devices

Ensure that all electronic devices are powered off, and batteries should be removed from devices if possible.

Irregular package

Irregular package

Place irregular sized items in a large box. Package should be packed tightly and snugly. If not, please fill up the empty spaces in -between (i.e. with paper, packing foam, etc.). Does not apply to Ninja Packs as good must fit in the polymailer.

Transport handling

Transport handling

Parcels should be able to withstand normal impact of transport handling. For parcels with sensitive exteriors (e.g. gift boxes),ensure they are shrink or bubble-wrapped and packed in a cardboard box.

Address label

Address label

Ensure that you exterior or packaging does not have any old addresses or tracking labels.

More information

Please note that delivery with Ninja Packs and other Ninja Van delivery services is not available for a list of prohibited items. Additionally, Ninja Van will only be able to deliver within designated serviceable areas.

For more information related to purchasing Ninja Packs on this website (payment, delivery, exchange policies, etc.), kindly refer to our Terms of service. As per our Ninja Packs Terms and Conditions, Ninja Van’s liability for any loss or damage to delivery items using Ninja Packs shall be limited to SGD 50, inclusive of the cost of the polymailer. Claims are to be submitted to Ninja Van within 30 days of order creation, or 1 week from successful delivery order. Any claims received after this period will not be recognized.