DOs

DON'Ts

Ensure items packed in Ninja Packs adhere to packaging guidelines

All fragile items (including gift boxes) must be wrapped in multiple layers of bubble wrap before prepacked in an extra protective layer (i.e. solid carton box). A minimum of 8cm of bubble wrap protection is recommended. A fragile sticker must be labelled on the Ninja Pack.

Don’t paste additional Airway bills on Ninja Packs

Ninja Packs come with a pre-affixed sticker with QR code and during order creation, details required for delivery and any additional notes will be captured in our system. Additional airway bills are not required for shipping with Ninja Packs.

Create Ninja Pack Order on Dashboard

Ensure order is created on Dashboard before dropping off to prevent any delay in delivery.

Don’t misuse the Ninja Pack

Items should be packed in the original Ninja Pack without any alterations. Any good that is stretched beyond the Ninja Pack's size, or any other misuse of Ninja Pack (such as pasting the Ninja Pack on another polymailer, on a carton box, etc.) will automatically lead to a Return to Shipper, without any kind of compensation from Ninja (refund, replacement Ninja Pack, etc.).

Misused Ninja Packs (such as pasting the Ninja Pack on another polymailer, on a carton box, etc.) will automatically lead to a Return to Shipper, without any kind of compensation from Ninja (refund, replacement Ninja Pack, etc) due to a violation of our T&Cs.

Drop off Ninja Pack within 30 days upon order creation

Do remember to After creating your Ninja Pack order, drop it off at a Ninja Point within 30 days. Any Packs dropped off after this period will automatically rejected and no replacement Packs will be provided.

Don’t use Ninja Packs for Perishable / Prohibited items

Delivery with Ninja Packs is not available for the following items: Bulky items (such as DUMBBELLS, WEIGHTS), Perishable items (such as Vegetable & Fruits), Dangerous and prohibited items, including (but not limited to) explosives, poison, flammable items, radioactive material, compressed gas, corrosive, firearms. For more information, please refer to the list of Prohibited Items.

For more information, click Perishable / Prohibited items