How to Use Ninja Packs

How to use Ninja Packs

Not sure how to send parcels with your new Ninja Packs? Get started with this simple step-by-step tutorial.
Mai kan chiong, we’re here to help!

1. Buy your Ninja Packs.

You can buy Ninja Packs online here and now, or at any of our partners' stores islandwide. For online purchases, your Ninja Packs will be delivered to you within 3 business days.

2. Login to Ninja Dashboard.

Once you have received your Ninja Packs, login to Ninja Dashboard using this link. If you already have an account, simply log in to get started. If you do not already have a Lite account, you can simply and directly sign up here.

3. Create a new order.

    1. Once you have logged in, click on "New order".

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    1. A popup will appear, prompting you to choose an order type. Choose "Create a Ninja Pack Order".

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    1. At the Ninja Pack Order Creation page. Click on the button on the right to edit your addresses. You can now either choose your existing return address, or create a new one by clicking "+Add another".
      Note that we will only use this address to ship your undelivered parcel back to you (in the event of 3 unsuccessful delivery attempts). Please make sure the information provided is accurate or we will not be liable for any lost or unaccounted parcels.

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    1. Once finished, click "Save". Make sure your return address is selected and click "Save and continue".

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    1. You can choose to manually type in your order(s) details ("Type orders via keyboard") or to upload a file (either a .CSV or an Excel file, easier solution for bulk orders) by clicking "Upload a file".
      If you are using a mobile device, you will be directly directed to the single order creation page. The bulk creation option is currently not available for mobile devices.

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    1. If you choose to type orders via keyboard :
        • Key in your recipient's information. Please fill in the mandatory fields : Ninja Pack ID (printed on your Ninja Packs), Customer Name, Customer Contact, Customer Address and Postcode. If necessary, do also provide us with further information : Cash On Delivery, Customer email and Delivery instructions. If you have several parcels to ship, you will need to create an order each one of them. Click on "+ Add Another" to create a new order. Once you are done creating orders, hit "Save & Continue".

      Ninja Packs tutorial 6

    2. Once you have reviewed and confirmed all your order details, click "Confirm".

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    1. If you choose to Upload a File (currently not available for mobile):
    2. You can directly upload your file on the popup window. If it is your first time uploading a file, we highly recommend that you download our template (either .CSV or Excel), and fill it in with your recipients' information. To keep the bulk upload process simple, we highly recommend that you keep the column headers as they are in the template. 
      Tip: Add an apostrophe before the digit zero for postal codes which begin with zero to avoid order creation errors after bulk upload e.g Input ’012345 instead of 012345

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    1. Once your file is uploaded, you will need to select a file mapping template. Double check that the template you choose matches with the file you uploaded by clicking the "eye icon" on the right.

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    1. In this example, the column headers (in grey) match template. If you do not see a match, please update your template by clicking "Edit Mapping" on the right. If your template matches, click the "Confirm mapping" button to continue.

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    1. Validate the template choice by clicking "Save & Continue".

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    1. Once you have reviewed and confirmed all your order details, click "Confirm".

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  1. Hip hip hoorray! Your order(s) have been created!

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Important notes:
- Please note that every order created on the Ninja Dashboard is valid for a period of 30 days, and will need to be dropped off during that period. Any Packs dropped off after this period will be automatically rejected.
- You do not need to write any information on your Ninja Pack. We will use the information provided in the Order Creation process to sort and deliver your parcel.
- Ninja shall not proceed with any delivery if the order for the Ninja Pack is not created or captured on the Ninja Dashboard.

4. Drop-off Ninja Packs.

Drop off your Ninja Packs at any of our 600+ Ninja Points islandwide. Not sure where the closest drop-off point is ? Find it now with our drop-off points locator!

5. Track your parcel effortlessly.

With Ninja Van’s proprietary real-time tracking technology, know where your parcel is, anytime, anywhere! Never lose a parcel again! Just visit our tracking page, type in your parcel tracking ID and find out where your parcel is.

6. We'll deliver your Ninja Packs!

Your parcel will be delivered to your recipient's doorstep within 3 working days after pickup. If it remains undelivered after 3 delivery attempts, your Ninja Pack will be sent back to your return address.

Parcel delivered at doorstep

More information

Please note that delivery with Ninja Packs and other Ninja Van delivery services is only available if your parcel(s) strictly follow our packaging guidelines. Additionally, please note that delivery with Ninja Packs (and other Ninja Van delivery services) is not available for a list of prohibited items. Ninja Van will only be able to deliver within designated serviceable areas.

For more information related to purchasing Ninja Packs on this website (payment, delivery, exchange policies, etc.), kindly refer to our Terms of service. As per our Ninja Packs Terms and Conditions, Ninja Van’s liability for any loss or damage to delivery items using Ninja Packs shall be limited to SGD 50, inclusive of the cost of the polymailer. Claims are to be submitted to Ninja Van within 30 days of order creation, or 1 week from successful delivery order. Any claims received after this period will not be recognized.

Ready to get started ?