Ninja Packs - Frequently Asked Questions (FAQ)


Ninja Packs help

Find answers to the most commonly asked questions about Ninja Packs right here!


  1. Where can I buy Ninja Packs ?

  2. Ninja Packs are currently available online (in bundles of 20 pieces) and at every Buzz outlet islandwide (in single pieces).

  3. I would like to order Ninja Packs online now. How do I make payment ?

  4. We currently offer 4 payment options for online orders : Debit/credit card (via Omise payment), PayPal, PayNow and Cash on Delivery.

  5. I would like to buy Ninja Packs online. How much do i have to pay for it to be delivered to my doorstep ?

  6. There is no delivery fee for online purchases of Ninja Packs. Your Ninja Packs will be delivered to your doorstep for free!

  7. I bought Ninja Packs online, how long do I have to wait to receive them ?

  8. For online purchases, your Ninja Packs will be delivered to you within 3 working days upon reception of your payment (except for Cash on Delivery).


  1. I don't know how to use my Ninja Packs. Could you help me ?

  2. Sure thing! To help you get started, please visit our tutorial page here for a step-by-step guide. You'll be set in a couple of minutes, it's that simple!

  3. Do I need to write anything on the Ninja Pack ?

  4. No! We will only use the information you key in during the order creation process in your Dashboard to deliver your Ninja Pack to their recipient.

  5. Does Ninja Packs have an expiry date ?

  6. Yes, every Ninja Pack comes with an expiry date, which is indicated on the back of the Ninja Pack. The usage period is typically 12 months from the date of purchase.

  7. One of my Ninja Packs has an "invalid tracking number". What can I do ?

  8. Ninja Packs coming with a tracking number starting with "NVPST ..." can potentially trigger an error upon order creation in the Dashboard ("invalid tracking number"). If so, please select "Create a Regular Order" instead of "Create a Ninja Pack Order" in Ninja Dashboard. Ninja Packs with the tracking number starting with "NINSG..." shouldn't be affected. If the problem persists, reach out to us for further assistance!

  9. If Ninja Van loses my Ninja Packs, will I be reimbursed ?

  10. In the event the contents of a Ninja Pack are lost or damaged as a result of Ninja’s poor handling of the Ninja Pack, parties agree that Ninja Van shall be liable for no more than the value of the parcel, or SGD$50, whichever is lower.


  1. Can my Ninja Packs be collected by Ninja Van ?

  2. Unfortunately, Ninja Packs cannot be collected from you and must be dropped off at one of our drop-off points.


  3. Where can I find Ninja Packs drop-off points ?

  4. You can drop-off your Ninja Packs at over 300 drop-off points within our extensive network in Singapore. Locate the nearest drop-off point to you with our drop-off points locator.


  5. When would my parcels be picked up from the distribution points?

  6. Parcels will be picked up latest by the next working day.


  7. I went to one of Ninja Van's drop-off points, but I could not drop off my Ninja Packs because it was full.

  8. Unfortunately, because of limited space, there is a maximum capacity for each of our distribution points. Please proceed to another drop-off point nearest to you, or try again the next day.



  1. How can I track my Ninja Pack ?

  2. If you would like to locate your parcel, please visit our tracking page and key in your tracking ID to find out exactly where your Ninja Pack is. In real-time!


  3. How long will my customers/parcel recipient will have to wait till they receive their parcels?

  4. After we pick up your Ninja Packs from our drop-off point, they will be delivered to your recipient within 1 to 3 working days, anytime between 9am-10pm.


  5. My recipient wasn't at home to receive his/her parcel. What happens next ?

  6. Every Ninja Pack comes with 3 free delivery attempts. If your recipient isn't available to receive your parcel the first time, we will try to deliver the Ninja Pack again 2 more times. If the parcel is still undelivered after 3 tries, we will proceed to return the Ninja Pack to you.


  7. I have an urgent delivery. Can I request for a next day service ?

  8. Should you require urgent deliveries, you can use our door-to-door next day services. Please drop us an email at salessg@ninjavan.co to find out more.




Please consult our Terms and Conditions for further information about Ninja Packs. Please also find below a list of items which can not be sent via Ninja Packs (prohibited items), as well as packaging instructions for Ninja Packs.


Please note that delivery is not available for the items listed below :

  1. Items that exceed the size specification (maximum weight of 30kg or up to 300cm sum of dimensions L+W+H)
  2. Credit cards or ATM cards
  3. Human or animal remains, religious artifices
  4. Firearms or swords
  5. Living things
  6. Poisonous or toxic substances
  7. Examination certificates, passports and insurance documentations which cannot be reproduced
  8. Written drafts, original films, tapes and film material which cannot be reproduced
  9. Flammable, ignitable or volatile items such as fireworks, kerosene, gas cannisters or paint thinner
  10. Cash, cheques, bills, stocks and other marketable securities
  11. Perishables such as vegetables, fruits, etc.

Please pack your valuables according to the guide below to maintain the condition of your items throughout the delivery process.

  1. External packaging
  2. All parcels must have external packaging that covers 100% of exposed area.
    (e.g. carton box, polymailer ...) Otherwise, please shrink-wrap or bubble-wrap the entire package.

  3. Internal packaging
  4. Package should be packed tightly and snugly. If not, please fill up the empty space in between.
    (with paper, packing foam, etc.).

  5. Irregular package
  6. Place irregular sized items in a large box and fill up the empty space in between.
    (with paper, packing foam, etc.).

  7. Ceramics
  8. Wraps ceramics, glass and other fragile items in protective materials.
    (e.g. bubble wrap.)

  9. Empty areas
  10. All packaging must be tight and snug. If not, please fill with filling materials.
    (e.g. styrofoam ball.)

  11. Transport handling
  12. Parcel should be able to withstand normal impact of transport handling.
    For parcel with sensitive exteriors (e.g. gift boxes) ensure they are shrink or bubble-wrapped and packed in a cardboard box.

  13. Fragile items
  14. All fragile items must be labelled with a fragile sticker.

  15. Clothing
  16. Ensure all pieces of clothing are neatly folded and packed to minimise crumpling or wrinkling during the delivery process.

  17. Address label
  18. Ensure that the exterior or packaging does not have any old address or tracking labels.

  19. Tracking label
  20. Each parcel must have a unique tracking label.

  21. Electronic devices
  22. Ensure that all electronic devices are powered off, andbatteries should be removed from devices if possible.

  23. Bottles and liquids
  24. When sending liquor, wine, or other bottled items, please put them in an upright position and label the parcel with an "upright" sticker.
    Place all bottles containing liquids in plastic bags to prevent spillage.

Additional markings and/or labels may be applied to the outer packaging during the delivery process.
Items not appropriately packed/labelled may be subjected to either :
(i) Relabelling / repackaging by Ninja Van staff at the shipper's cost.
(ii) Rejection and subsequent return to sender for repackaging.





Ready to get started ?



If you have any further question, you can send us an email at sg-ninjapack@ninjavan.co.