FAQs


  1. What time would my parcels be picked up from the distribution points?
    Parcels that are dropped off before 2pm will be collected on the day itself. Parcels that are dropped off after 2pm will be collected on the next working day.

  2. What if the distribution points or boxes are full?
    Unfortunately there is a maximum capacity for every distribution points, please proceed to another distribution point nearest to you to drop off your parcels.

  3. When will my customers receive their parcels?
    Parcels will reach your customer anytime between 9am-10pm within 1-3 working days, after pick up from location.

  4. What if my customer isn’t at home to receive the parcel?
    We will provide 2 free redelivery attempts. If the parcel is still undelivered after 3 tries, we will proceed to return it back to you.

  5. What if I have an urgent delivery? Can I request for a next day service?
    Should you require urgent deliveries, you can use our door to door next day services. Please drop us an email at salessg@ninjavan.co to find out more.

  6. Guidelines for using Ninja Packs