Creating an Order
Important: All Ninja Packs MUST have an order created on Ninja Dashboard before any deliveries can be made. Kindly create an order on our dashboard before dropping your parcel off at our drop-off points.
Writing recipient’s details on the Ninja Pack is NOT COMPULSORY but can be used for the ease of you and your recipient’s reference only.
|STEP 1||Sign up for a Lite Account on our Ninja Dashboard or log in to your account if you are an existing user.|
Select "Create Order" or "New Order".
Select "Create a Ninja Pack Order"
Insert your return address.
(Note: This address will be used to ship your undelivered parcel back to you (in the event of 3 unsuccessful delivery attempts). Please make sure the information provided is accurate or we will not be liable for any lost or unaccounted parcels.
Save & Continue
If you choose to type orders via keyboard :
Save & Continue.
For "Upload a file" option, refer below.
|STEP 5||Once you have reviewed and confirmed all your order details, click "Confirm".|
Upload a File
Upload a file is for those with plenty of Ninja Pack orders and prefer to upload them all at once.
If it is your first time uploading a file, we highly recommend that you download our template (either .CSV or Excel), and fill it in with your recipients' information. To keep the bulk upload process simple, we highly recommend that you keep the column headers as they are in the template.
Select "Upload a file"
Download File template and fill CSV/ excel file accordingly. Save and upload the file.
In the sample template, fill up the columns with your recipient's details but take note that some columns are compulsory and cannot be removed
Ninja Pack ID
The rest of the columns are optional and it is for your reference purpose only
Tip: Add an apostrophe before the digit zero for postal codes which begin with zero to avoid order creation errors after bulk upload e.g Input ’012345 instead of 012345
Select "+ Create new template"
Edit your mapping and ensure it is correct before saving\
Save & Continue
|STEP 6||Once you have reviewed and confirmed all your order details, click "Confirm"|
Once order is created, you can then drop your parcel off at our Ninja Drop-Off Points.